GENESYS PREDICTIVE ENGAGEMENT

Welcome to the Brand page for “GENESYS PREDICTIVE ENGAGEMENT”, which is offered here for Predictive engagement;providing online non-downloadable cloud based software for contact center management; providing online non-downloadable cloud based software for augmenting live agent interactions with customers, specifically for use in the collection and analysis of data utilizing natural language processing, computational linguistics, information retrieval, predictive analytics, and machine learning in connection with interactive voice response, automated call distribution and customer agent interaction;.

Its status is currently believed to be active. Its class is unavailable. “GENESYS PREDICTIVE ENGAGEMENT” is believed to be currently owned by “GENESYS CLOUD SERVICES, INC.”

Owner:
GENESYS CLOUD SERVICES, INC.
Owner Details
Description:
PREDICTIVE ENGAGEMENT;PROVIDING ONLINE NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR CONTACT CENTER MANAGEMENT; PROVIDING ONLINE NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR AUGMENTING LIVE AGENT INTERACTIONS WITH CUSTOMERS, SPECIFICALLY FOR USE IN THE COLLECTION AND ANALYSIS OF DATA UTILIZING NATURAL LANGUAGE PROCESSING, COMPUTATIONAL LINGUISTICS, INFORMATION RETRIEVAL, PREDICTIVE ANALYTICS, AND MACHINE LEARNING IN CONNECTION WITH INTERACTIVE VOICE RESPONSE, AUTOMATED CALL DISTRIBUTION AND CUSTOMER AGENT INTERACTION;
Categories: PREDICTIVE ENGAGEMENT