TCIM SERVICES, INC.

CTR4WEB

CTR 4 WEB;OPERATING COMPUTERIZED CUSTOMER SERVICE CONTACT CENTER FOR PROCESSING CUSTOMER COMMUNICATIONS VIA TELEPHONE, FAX, E-MAIL, WEB CHAT, WEB CALLBACK, WEB CALL THROUGH, AND VIDEO FOR OTHERS;COMPUTER SITE DESIGN SERVICES FOR OTHERS, NAMELY, DESIGNING A CENTRAL, INTERNET-READY CONTACT CENTER BY SEAMLESSLY INTEGRATING VOICE CHANNELS WITH E-MAIL AND WEB CHANNELS;

EMBRACE THE DREAM

teleservices; e-mail response; conducting business market research services; and computerized database management services;

KNOWLEDGE RESPONSE

business support services, namely, inbound system services processing either E-mail or voice telephone calls employing artificial intelligence which is data based accessed by intervoice response wherein a computer accesses data based information to either give the information if it is available or to transfer a voice inquiry to a live operator who then gives the information and then enters the information into the data base;

TCIM SERVICES

The drawing is amended to appear as follows: TCIM SERVICES;TCIM SERVICES;inbound telemarketing services, namely, customer service, direct mail response, and help line support; outbound telemarketing services, namely, telephone-based sales to consumers and businesses; direct mail services, namely, personal follow up by mail to inbound and outbound telemarketing customers; fulfillment services, namely, market campaign follow up by inquiry response, product and literature distribution, inventory control and analysis; market research services, namely, coding and tabulation for quality conformance monitoring and customer satisfaction measurement; data base management services, namely, database marketing, data entry, list segmentations and enhancement, and conversion databases to other types of databases;SERVICES;

THE VOICE OF BUSINESS

teleservices; e-mail response; conducting business market research services; and computerized database management services;