Service Quality Measurement Group Inc.

 Service Quality Measurement Group Inc. contact information is shown below
Owner:SERVICE QUALITY MEASUREMENT GROUP INC.
Owner Address:200 - 3126 31st Avenue Vernon, BC V1T2H1 Canada
Owner Web Site
Owner Phone
Owner Toll Free
Owner Fax

 

Brands Owned byService Quality Measurement Group Inc.

Brand:

CP SCORE

Description:

COMPARATIVE PERFORMANCE SCORE;Business consultation services in the nature of performing quality assurance evaluations of the performance of call and contact centers to determine service quality and providing business analyses, reports and recommendations based on the results thereof, evaluating the comparative performance of call and contact centers operating costs, customer satisfaction and ability to help retain customers for the organization; providing incentive award programs recognizing quality assurance excellence in selected areas of call and contact center service and performance; performing business studies in the nature of call and contact center quality assurance benchmarking studies for the measurement of quality assurance performance and providing business analyses, reports and recommendations based on the results thereof, including comparisons to other call and contact centers that have undergone similar quality assurance benchmarking studies; conducting business and consumer surveys among the customers of call and contact centers to assess quality assurance levels and providing business reports on the results thereof including outcomes, data analysis and recommendations; performing business and consumer studies and surveys to determine the rate at which call and contact centers resolve customer inquiries on the first call, and providing business reports on the results thereof including outcomes, data analysis and recommendations; performing business studies in the nature of call and contact center customer tracking studies for measuring quality assurance levels over predetermined amounts of time and providing business reports based on the results thereof; performing business studies in the nature of benchmarking studies to evaluate quality assurance levels with call and contact center websites and providing business reports on the results thereof, and benchmarking studies to evaluate quality assurance levels with call and contact center interactive voice response channels and providing business reports on the results; performing business evaluations and analysis based on data metrics for customer call resolution, customer satisfaction with a call center and its customer service representatives and customer retention following a call and providing business reports on the results thereof including numerical ratings;SCORE;

Category: COMPARATIVE PERFORMANCE SCORE
Brand:

MY SQM

Description:

MY SERVICE QUALITY MEASUREMENT;Color is not claimed as a feature of the mark.;SQM;computer software consulting services, namely, consulting businesses regarding the use and implementation of software as a service (SAAS) services for business intelligence; software as a service (SAAS) for use by business enterprises for the purpose of measuring the business's improved customer experience and for displaying relevant benchmarking data; software as a service (SAAS) for use in the fields of business and market research for the purpose of analyzing surveys and data, providing analytics, and providing customer experience insights; providing software as a service (SAAS) for businesses that provides journey mapping, specifically, identifying key touchpoints and interactions that a customer experiences with a business, analyzing data concerning that entity's customer experience, and graphically displaying a customer's experience with the entity; technical support services, namely, providing temporary use of a web-based software application available to an online community of registered users that compiles and analyzes data relating to their business's contact channel management, specifically, their contact channel management and business center management, operation, and customer satisfaction and graphically displays the statistics, reports and results for the consumer;

Category: MY SERVICE QUALITY MEASUREMENT
Brand:

PERSONA COMMUNICATION STYLES

Description:

Providing a website featuring on-line non-downloadable software that enables users to access training, education, testing and certification materials in the field of customer relations and effective communication; software as a service (SAAS) services featuring software that enables users to access training, education, testing and certification materials in the field of customer relations and effective communication;

Category: PROVIDING WEBSITE FEATURING ON LINE
Brand:

PERSONALIZED INTELLIGENCE

Description:

Software as a service (SAAS) services featuring software for use by business enterprises for the purpose of providing individualized improvement suggestions to increase the business's customer and employee experience performance; software as a service (SAAS) services featuring software for use by business enterprises for the purpose of providing real-time benchmarking of the business's customer experience performance compared to peer groups, lines of business, and world-class performers; software as a service (SAAS) services featuring software for use by business enterprises for the purpose of benchmarking an individual's customer experience performance and conducting artificial intelligence based on the individual's performance by automatically identifying coaching opportunities, providing relevant best practices for targeted improvement, suggesting specific questions to add to individual surveys focusing on areas of improvement, and awarding points that can be redeemed for personalized debit cards or gifts; software as a service (SAAS) services featuring software for use by business enterprises for the purpose of measuring the business's improved customer experience, and displaying relevant benchmarking data; and software as a service (SAAS) services featuring software for use in the fields of business and market research for the purpose of analyzing surveys and data, providing analytics, and providing customer experience insights;

Category: SOFTWARE AS SERVICE SAAS
Brand:

SQM

Description:

Conducting seminars and workshops directed to the management and operation of call and contact centers;SERVICE QUALITY MEASUREMENT;Color is not claimed as a feature of the mark.;Performing business evaluations of the performance and effectiveness of call and contact centers and providing analyses, reports and recommendations based on the results thereof; evaluating the comparative performance of call and contact centers and operating an awards program recognizing excellence in selected areas of call and contact center service and performance; call and contact center quality benchmarking studies for the measurement of service quality performance and providing analyses, reports and recommendations based on the results thereof, including comparisons to other call and contact centers that have undergone similar benchmarking studies; call monitoring calibration studies to link call monitoring ratings to customer satisfaction survey ratings and providing reports on the study results with outcomes, data analysis and recommendations; conducting surveys among the customers and employees of call and contact centers to assess customer and employee satisfaction levels and providing reports on the results thereof including outcomes, data analysis and recommendations; performing studies and surveys to determine the rate at which call and contact centers resolve customer inquiries on the first call and providing reports on the results thereof including outcomes, data analysis and recommendations; call and contact center customer and employee tracking studies for measuring customer and employee satisfaction levels over predetermined amounts of time and providing reports based on the results thereof; benchmarking studies to evaluate customer satisfaction levels with call and contact center websites and providing reports on the results thereof; and benchmarking studies to evaluate customer satisfaction levels with call and contact center interactive voice response channels and providing reports on the results thereof;Testing, analysis and evaluation of the call and contact services of others for the purpose of certification of those that have achieved predetermined performance and customer satisfaction benchmarks;

Category: CONDUCTING SEMINARS WORKSHOPS DIRECTED
Brand:

SQM

Description:

Conducting seminars and workshops directed to the management and operation of call and contact centers;The mark consists of letters SQM with a graph and an arrow in the letter Q.;as to SQM;Color is not claimed as a feature of the mark.;Performing business evaluations of the performance and effectiveness of call and contact centers and providing analyses, reports and recommendations based on the results thereof; evaluating the comparative performance of call and contact centers and operating an awards program recognizing excellence in selected areas of call and contact center service and performance; call and contact center quality benchmarking studies for the measurement of service quality performance and providing analyses, reports and recommendations based on the results thereof, including comparisons to other call and contact centers that have undergone similar benchmarking studies; call monitoring calibration studies to link call monitoring ratings to customer satisfaction survey ratings and providing reports on the study results with outcomes, data analysis and recommendations; conducting surveys among the customers and employees of call and contact centers to assess customer and employee satisfaction levels and providing reports on the results thereof including outcomes, data analysis and recommendations; performing studies and surveys to determine the rate at which call and contact centers resolve customer inquiries on the first call and providing reports on the results thereof including outcomes, data analysis and recommendations; call and contact center customer and employee tracking studies for measuring customer and employee satisfaction levels over predetermined amounts of time and providing reports based on the results thereof; benchmarking studies to evaluate customer satisfaction levels with call and contact center websites and providing reports on the results thereof; and benchmarking studies to evaluate customer satisfaction levels with call and contact center interactive voice response channels and providing reports on the results thereof;Testing, analysis and evaluation of the call and contact services of others for the purpose of certification of those that have achieved predetermined performance and customer satisfaction benchmarks;

Category: CONDUCTING SEMINARS WORKSHOPS DIRECTED
Brand:

SQMPATHY

Description:

Providing recognition via an awards program for organizations who have made significant positive social cause, financial and charitable contributions to the community; providing recognition via an awards program for corporate social responsibility designed to encourage positive social cause, financial and charitable contributions to the community;The mark consists of the stylized wording SQMPATHY where the second letter of the word is formed by a heart having a grid pattern within and is crossed at its middle by a jagged line extending from lower left to upper right, with an arrowhead on the upper right end.;SYMPATHY; SERVICE QUALITY MEASUREMENT PATHY;Color is not claimed as a feature of the mark.;Incentive award and corporate social responsibility certification program, namely, account auditing to determine conformity with business practice standards of social responsibility, to promote the sale of products and services of others; operational measurement, namely, account auditing to measure the positive social cause, charitable and financial contributions of organizations to the community;

Category: PROVIDING RECOGNITION VIA AWARDS