ELECTRONIC INFORMATION SYSTEM PROVIDING

Brand	Owner	Address	Description
VIRTUAL AUDIT	MALLINCKRODT BAKER, INC.	675 McDonnell Boulevard P.O. Box 5840 St. Louis MO 63134	ELECTRONIC INFORMATION SYSTEM FOR PROVIDING ONLINE CUSTOMER ACCESS TO FACILITIES AND PRODUCT DOCUMENTATION AND PRODUCTION RECORDS;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

To provide a system for providing information that allows operators who orally answer questions about certain products from users to deal with the users quickly and effectively. The level of information disclosure is specified for each electronic information to be used for customer support in an information server. In response to the reception of a request for information from an operator terminal, knowledge levels of the user and the operator are determined. The associated electronic information is edited according to rules of providing information that are determined according to the specified knowledge level. The edited version of the electronic information is supplied to the operator terminal. The extent to which information will be disclosed varies according to the level of the knowledge of the user or the operator for a certain product.