SER SOLUTIONS, INC.

ADAPT. CHANGE. EVOLVE.

computer software and hardware for use in call center automation and management; computer software, hardware and manuals sold together as a unit for automatic processing, management and routing of inbound and outbound telephone calls;telecommunications services, namely, consulting services in the field of customized automated dialing and call center systems;installation of computer hardware; maintenance of computer hardware; installation of computer and telephony networks, namely, call contact centers; maintenance and repair of computer networks and telephony networks, namely, call contact centers;installation and maintenance of computer software and hardware; design of computer software and computer systems for others; integration of computer systems and networks; computer consultation; development of computer telephone systems integrating computer hardware and software for automatic processing of inbound and outbound telephone calls for others; computer consulting concerning software and hardware for telecommunications and call center operations; development and design for others of computer hardware and software solutions for call center operations; computer engineering; installation of computer software; maintenance of computer software; design of computer software and computer systems for others; integration of computer systems and networks; computer consultation;

BRAINSEARCH

Computer software, namely, software for searching and classification of structured and unstructured information derived from various data sources; software for electronic data processing for information storage, recognition, classification, and retrieval; knowledge management and data management software;Telecommunications services, namely, electronic transmission of data via computer terminals over communications networks;BRAIN SEARCH;Maintenance of computer software; computer software design for others; consultation in the field of computer hardware and computer software for searching and classification of structured and unstructured information derived from various data sources, and computer software for electronic data processing for information storage, recognition, classification, and retrieval, as well as intelligent content identification and matching, and knowledge management and data management software; software design engineering and computer software programming for others;

BRAINWARE

Computer software, namely, software for searching and classification of structured and unstructured information derived from various data sources; software for electronic data processing for information storage, recognition, classification, and retrieval; knowledge management and data management software;BRAIN WARE;Maintenance of computer software; computer software design for others; consultation in the field of computer hardware and computer software for searching and classification of structured and unstructured information derived from various data sources, and computer software for electronic data processing for information storage, recognition, classification, and retrieval, as well as intelligent content identification and matching, and knowledge management and data management software; software design engineering and computer software programming for others;

CENTENIUM

computer telephony integration technological equipment comprised of computer hardware, computer servers, desktop workstations and computer software for use in the field of call processing;

CPS E2

computer software and hardware for use in call contact center automation and management; computer software, hardware and manuals sold together as a unit for automatic processing, management and routing of inbound and outbound telephone calls and communications; software for call contact centers, customer relationship management and enterprise applications, namely, software used in monitoring, recording and analyzing interactions with customers across multiple call contact center communication channels; computer software and hardware for use in call contact center automation and management, namely, software and hardware for predictive dialing, call blending, real-time call record management, call flow strategies, agent-free campaigns and intuitive scripting and reporting;CPS E TWO;

DNC GUARDLINK

DO NOT CALL GUARD LINK;DNC;online, non-downloadable software in the field of do-not-call regulation compliance;

EIS INTERNATIONAL

computer hardware and computer programs for outbound and inbound call centers, call management, voice contact, voice detection, pacing, answer machine screening, public network access, direct marketing, sales management, credit and collection, fund raising, market research and proxy solicitation, in the field of telecommunications, and instruction manuals therefor, sold as a unit;ELECTRONIC INFORMATION INTERNATIONAL;INTERNATIONAL;

ENCORE PLUS

Computer software in the field of interactive communications, namely, a software platform for managing and controlling automated call center operations including interactive voice response, interactive web response, predictive dialing, agent scripting, computer telephony integration, fax on demand, and speech recognition; and user manuals sold therewith;

ENSERCLE

computer software and hardware for use in call contact center automation and management; software and hardware for routing of inbound and outbound telephone calls and/or communications; software and hardware for automatic processing of inbound and outbound telephone calls and/or communications; computer software, hardware and manuals sold together as a unit for automatic processing, management and routing of inbound and outbound telephone calls and communications; software for call contact centers, customer relationship management and enterprise applications, namely, software used in monitoring, recording and analyzing interactions with customers across multiple call contact center communication channels; computer software and hardware for use in call contact center automation and management, namely, software and hardware for predictive dialing, call blending, real-time call record management, call flow strategies, agent-free campaigns and intuitive scripting and reporting;ENCIRCLE;

GUARDLINK

GUARD LINK;online, non-downloadable software in the field of do-not-call regulation compliance;

OPERATIONS ANALYZER

COMPUTER SOFTWARE FOR USE AS A SPREADSHEET FOR PERFORMING, SCHEDULING AND TASKS, TRACKING PROJECTS AND EMPLOYEE PERFORMANCE AND STAFFING, REVIEWING CURRENT RESULTS AND COMPARING WITH PREVIOUS RESULTS, AND PLANNED VALUES AND FORECASTS, IN THE FIELD OF BUSINESS ADMINISTRATION, AND RELATED MANUALS AND DOCUMENTATION SHIPPED AS A UNIT THEREWITH;

POWERED BY SER

software for call contact centers, customer relationship management and enterprise applications, namely, software used in monitoring and analyzing interactions with customers across multiple call contact center communication channels; software for call contact centers, customer relationship management and enterprise applications, namely, speech analytics and speech recognition software for monitoring, analyzing and/or reporting communication between agent and customer; computer hardware and software for managing and controlling call contact center operations; computer hardware and software for customer relationship management at call contact centers operations, namely, managing, monitoring and tracking communications and transactions, assessing the skills of employees and management of the allocation of those employees within the business, statistics reporting, providing marketing research, contact management, liability management and risk management;Color is not claimed as a feature of the mark.;

POWERED BY SER SOLUTIONS

software for call contact centers, customer relationship management and enterprise applications, namely, software used in monitoring and analyzing interactions with customers across multiple call contact center communication channels; software for call contact centers, customer relationship management and enterprise applications, namely, speech analytics and speech recognition software for monitoring, analyzing and/or reporting communication between agent and customer; computer hardware and software for managing and controlling call contact center operations; computer hardware and software for customer relationship management at call contact centers operations, namely, managing, monitoring and tracking communications and transactions, assessing the skills of employees and management of the allocation of those employees within the business, statistics reporting, providing marketing research, contact management, liability management and risk management;SOLUTIONS;

SER

Computer programs and program libraries stored on data carriers for digitally storing, archiving, searching, and retrieving documents, namely, data, text, language, and images;Business management consultation in the field of document archiving;Computer consultation and computer software design for others; maintenance of computer software for others; renting and leasing computer software to others; engineering consulting and services in the field of document archiving; and expert services in the field of document archiving;

SER

computer software for use in call center automation and management; computer hardware; computer software for use in computerized document management; computer software for use in electronic data processing programs and database management; computer software for use in workflow-management; computer software for use in archiving and document management; blank data carriers, namely CD-ROMs, floppy discs, digital versatile discs and magnetic tape cartridges;

SER

installation of computer hardware; maintenance of computer hardware;

SER

computer software and hardware for use in call center automation and management; computer software, hardware and manuals sold together as a unit for automatic processing, management and routing of inbound and outbound telephone calls; computer hardware and software for transmission and routing of voice and data for use with computer systems, computer telephony, call contact center operations; computer hardware and software for managing both inbound and outbound calls in a blended environment in call contact center operations; computer hardware and software for managing and controlling call contact center operations; computer hardware and software for customer relationship management at call contact centers operations, namely, managing, monitoring and tracking communications and transactions, assessing the skills of employees and management of the allocation of those employees within the business, statistics reporting, providing marketing research, placing telephone calls for direct marketing and for sales campaign management, providing lists of purchasers interested in purchasing goods and services and managing those lists, contact management, liability management, risk management, tracking the amount of business transacted during a given period of time;telecommunications services, namely, consulting services in the field of customized automated dialing and call contact center systems; telecommunications services, namely, providing telephonic call routing services for call center operations allowing automatic distribution of inbound and outbound calls; call center telecommunications services in the nature of providing inbound and outbound teleservices to others, namely, telephone communications services;installation of computer hardware; maintenance of computer hardware; installation of computer and telephony networks, namely, call contact centers; maintenance and repair of computer networks and telephony networks, namely, call contact centers;business management and consultation services in the field of call contact center operations and call contact center applications; providing customer services in the field of telephone call centers for others; management of call contact centers for others; providing consulting services to others in the field of call center operations;installation and maintenance of computer software ; design of computer software and computer systems for others; integration of computer systems and networks; computer consultation; development of computer telephone systems integrating computer hardware and software for automatic processing of inbound and outbound telephone calls for others; computer consulting concerning software and hardware for telecommunications and call center operations; development and design for others of computer hardware and software solutions for call center operations; computer engineering; installation of computer software; maintenance of computer software; design of computer software and computer systems for others; integration of computer systems and networks; computer consultation;

SER

computer software and hardware for use in call center automation and management; computer software, hardware and manuals sold together as a unit for automatic processing, management and routing of inbound and outbound telephone calls; computer hardware and software for transmission and routing of voice and data for use with computer systems, computer telephony, call contact center operations; computer hardware and software for managing both inbound and outbound calls in a blended environment in call contact center operations; computer hardware and software for managing and controlling call contact center operations; computer hardware and software for customer relationship management at call contact centers operations, namely, managing, monitoring and tracking communications and transactions, assessing the skills of employees and management of the allocation of those employees within the business, statistics reporting, providing marketing research, placing telephone calls for direct marketing and for sales campaign management, providing lists of purchasers interested in purchasing goods and services and managing those lists, contact management, liability management, risk management, tracking the amount of business transacted during a given period of time;telecommunications services, namely, consulting services in the field of customized automated dialing and call contact center systems; telecommunications services, namely, providing telephonic call routing services for call center operations allowing automatic distribution of inbound and outbound calls; call center telecommunications services in the nature of providing inbound and outbound teleservices to others, namely, telephone communications services;installation of computer hardware; maintenance of computer hardware; installation of computer and telephony networks, namely, call contact centers; maintenance and repair of computer networks and telephony networks, namely, call contact centers;Color is not claimed as a feature of the mark.;business management and consultation services in the field of call contact center operations and call contact center applications; providing customer services in the field of telephone call centers for others; management of call contact centers for others; providing consulting services to others in the field of call center operations;installation and maintenance of computer software; design of computer software and computer systems for others; integration of computer systems and networks; computer consultation; development of computer telephone systems integrating computer hardware and software for automatic processing of inbound and outbound telephone calls for others; computer consulting concerning software and hardware for telecommunications and call center operations; development and design for others of computer hardware and software solutions for call center operations; computer engineering; installation of computer software; maintenance of computer software; design of computer software and computer systems for others; integration of computer systems and networks; computer consultation;

SER ADAPT. CHANGE. EVOLVE.

computer software and hardware for use in call center automation and management; computer software, hardware and manuals sold together as a unit for automatic processing, management and routing of inbound and outbound telephone calls;telecommunications services, namely, consulting services in the field of customized automated dialing and call center systems;installation of computer hardware; maintenance of computer hardware; installation of computer and telephony networks, namely, call contact centers; maintenance and repair of computer networks and telephony networks, namely, call contact centers;installation and maintenance of computer software; design of computer software and computer systems for others; integration of computer systems and networks; computer consultation; development of computer telephone systems integrating computer hardware and software for automatic processing of inbound and outbound telephone calls for others; computer consulting concerning software and hardware for telecommunications and call center operations; development and design for others of computer hardware and software solutions for call center operations; computer engineering; installation of computer software; maintenance of computer software; design of computer software and computer systems for others; integration of computer systems and networks; computer consultation;

SER ADAPT. CHANGE. EVOLVE.

computer software and hardware for use in call center automation and management; computer software, hardware and manuals sold together as a unit for automatic processing, management and routing of inbound and outbound telephone calls;telecommunications services, namely, consulting services in the field of customized automated dialing and call center systems;installation of computer hardware; maintenance of computer hardware; installation of computer and telephony networks, namely, call contact centers; maintenance and repair of computer networks and telephony networks, namely, call contact centers;Color is not claimed as a feature of the mark.;installation and maintenance of computer software,; design of computer software and computer systems for others; integration of computer systems and networks; computer consultation; development of computer telephone systems integrating computer hardware and software for automatic processing of inbound and outbound telephone calls for others; computer consulting concerning software and hardware for telecommunications and call center operations; development and design for others of computer hardware and software solutions for call center operations; computer engineering; installation of computer software; maintenance of computer software; design of computer software and computer systems for others; integration of computer systems and networks; computer consultation;

SER SOLUTIONS

computer software and hardware for use in call center automation and management; computer software, hardware and manuals sold together as a unit for automatic processing, management and routing of inbound and outbound telephone calls; computer hardware and software for transmission and routing of voice and data for use with computer systems, computer telephony, call contact center operations; computer hardware and software for managing both inbound and outbound calls in a blended environment in call contact center operations; computer hardware and software for managing and controlling call contact center operations; computer hardware and software for customer relationship management at call contact centers operations, namely, managing, monitoring and tracking communications and transactions, assessing the skills of employees and management of the allocation of those employees within the business, statistics reporting, providing marketing research, placing telephone calls for direct marketing and for sales campaign management, providing lists of purchasers interested in purchasing goods and services and managing those lists, contact management, liability management, risk management, tracking the amount of business transacted during a given period of time;telecommunications services, namely, consulting services in the field of customized automated dialing and call contact center systems; telecommunications services, namely, providing telephonic call routing services for call center operations allowing automatic distribution of inbound and outbound calls; call center telecommunications services in the nature of providing inbound and outbound teleservices to others, namely, telephone communications services;installation of computer hardware; maintenance of computer hardware; installation of computer and telephony networks, namely, call contact centers; maintenance and repair of computer networks and telephony networks, namely, call contact centers;business management and consultation services in the field of call contact center operations and call contact center applications; providing customer services in the field of telephone call centers for others; management of call contact centers for others; providing consulting services to others in the field of call center operations;SOLUTIONS;installation and maintenance of computer software ; design of computer software and computer systems for others; integration of computer systems and networks; computer consultation; development of computer telephone systems integrating computer hardware and software for automatic processing of inbound and outbound telephone calls for others; computer consulting concerning software and hardware for telecommunications and call center operations; development and design for others of computer hardware and software solutions for call center operations; computer engineering; installation of computer software; maintenance of computer software;

SER SOLUTIONS ADAPT. CHANGE. EVOLVE.

computer software and hardware for use in call center automation and management; computer software, hardware and manuals sold together as a unit for automatic processing, management and routing of inbound and outbound telephone calls;telecommunications services, namely, consulting services in the field of customized automated dialing and call center systems;installation of computer hardware; maintenance of computer hardware; installation of computer and telephony networks, namely, call contact centers; maintenance and repair of computer networks and telephony networks, namely, call contact centers;SOLUTIONS;installation and maintenance of computer software ; design of computer software and computer systems for others; integration of computer systems and networks; computer consultation; development of computer telephone systems integrating computer hardware and software for automatic processing of inbound and outbound telephone calls for others; computer consulting concerning software and hardware for telecommunications and call center operations; development and design for others of computer hardware and software for call center operations; computer engineering; installation of computer software; maintenance of computer software;

SERMULTIVIEW

Computer software for database management and electronic data processing of structured and unstructured information, suitable for manipulation by databases and derived from various sources;Telecommunications services, namely, electronic transmission of data via computer terminals over communications networks;SUR MULTI VIEW;Maintenance of computer software; computer software design for others; consultation in the field of computer hardware and computer software for electronic data processing for information storage, recognition, classification, and retrieval, as well as intelligent content identification and matching; computer software programming and design engineering for others;

SERSYNERGY

Computer software of use in the fields of document management, data management, reports management, check imaging, electronic document distribution, and internet banking integration; computer software for imaging, storing, retrieving and archiving douments; electronic transmission of reports, bank and financial statements;

SERTAINTY

software for call contact centers, customer relationship management and enterprise applications, namely, software used in monitoring and analyzing interactions with customers across multiple call contact center communication channels; software for call contact centers customer relationship management and enterprise applications, namely, speech analytics and speech recognition software for monitoring, analyzing and/or reporting communication between agent and customer; computer hardware and software for managing and controlling call contact center operations; computer hardware and software for customer relationship management at call contact centers operations, namely, managing, monitoring and tracking communications and transactions, assessing the skills of employees and management of the allocation of those employees within the business, statistics reporting, providing marketing research, contact management, liability management and risk management;CERTAINTY;

SMART-PACE

computer hardware and software, and instruction manuals therefor, sold together as a unit, for monitoring and controlling telephone call traffic;

SMARTSTAT

Computer software for use in call center automation and management and instruction manuals sold as a unit therewith; computer software for monitoring and evaluating performance, function and efficiency of call centers and instruction manuals sold as a unit therewith;SMART STATISTIC;

STRATEGIC CONVERGENCE

educational services, namely, providing training in operational procedures of call center operations; providing consultation and training to others in the field of call center operations;computer hardware and software for transmission and routing of voice and data for use with computer systems, computer telephony, call contact center operations; computer hardware and software for managing both inbound and outbound calls in a blended environment in contact center operations; computer hardware and software for managing and controlling call contact center operations; computer hardware and software for customer relationship management at call centers operations, namely, managing, monitoring and tracking communications and transactions, assessing the skills of employees and management of the allocation of those employees within the business, statistics reporting, providing marketing research, placing telephone calls for direct marketing and for sales campaign management, providing lists of purchasers interested in purchasing goods and services and managing those lists, contact management, liability management, risk management, tracking the amount of business transacted during a given period of time;telecommunications services, namely, providing telephonic call routing services for call center operations allowing automatic distribution of inbound and outbound calls; call center telecommunications services in the nature of providing inbound and outbound teleservices to others, namely, telephone communications services;installation and maintenance of computer hardware; installation of computer and telephony networks, namely, call contact centers; maintenance and repair of computer networks and telephony networks, namely, call contact centers;business management and consultation services in the field of call contact center operations and call contact center applications; inbound and outbound telephone call contact center services provided for others; telemarketing center services performed for others; operating for others computerized customer service contact center for processing customer communications via telephone, fax, e-mail, web chat, web callback, web call through, and video; business services in the nature of operating telephone call centers for others; providing customer services in the field of telephone call centers for others; telephone order-taking services for others; order fulfillment services; management of telephone call centers for others; providing consulting services to others in the field of call center operations;installation and maintenance of computer software; monitoring of computer systems for technical purposes; technical support services, namely, troubleshooting of computer hardware and software problems; programming and maintenance of computer software for others; computer consulting concerning software and hardware for telecommunications and call center operations; development and design for others of computer hardware and software solutions for call center operations;

WORKFORCE MANAGER

software for call contact centers, customer relationship management and enterprise applications, namely, software used in monitoring and analyzing interactions with customers across multiple call contact center communication channels; software for call contact centers, customer relationship management and enterprise applications, namely, speech analytics and speech recognition software for monitoring, analyzing and/or reporting communication between agent and customer; computer hardware and software for managing and controlling call contact center operations; computer hardware and software for customer relationship management at call contact centers operations, namely, managing, monitoring and tracking communications and transactions, assessing the skills of employees and management of the allocation of those employees within the business, statistics reporting, providing marketing research, contact management, liability management and risk management;WORK FORCE MANAGER;