International Data Operations, Inc.

CLIENT VIEW

computer software and instruction manuals, sold together as a unit, for user assistance in resolving software problems;

EBR

computer software and instruction manuals, sold together as a unit, for applying artificial intelligence techniques for rapid searching and sorting based on experience;

EXPERIENCE-BASED REASONING

computer software and instruction manuals, sold together as a unit, for applying artificial intelligence techniques for rapid searching and sorting based on experience;EXPERIENCE BASED REASONING;

NATURAL INTELLIGENCE

nature of the problems to which the product responds is technical problems in the use of computer software;INTELLIGENCE;

NATURAL LANGUAGE

computer software and instruction manuals, sold together as a unit, for communicating with other software to analyze data, text, histories and the like, independent of actual language;

PHD

computer software and instruction manuals, sold together as a unit, for the management, tracking and resolution of support calls and requests for help;

PROFESSIONAL HELP DESK

computer software and instructional manuals, sold together as a unit, for the management, tracking and resolution of support inquiries and requests for help regarding computer technical issues;

RR

computer software and instruction manuals, sold together as a unit, to provide a method of searching for problem/resolution pairs;

SMM

computer software and instruction manuals, sold together as a unit, for matching and scoring text or data to a history to determing matching and extent thereof;

TAMS

computer software and instruction manuals, sold together as a unit, for the management and tracking of computer software packages;

TOTAL ASSET MANAGEMENT

computer software and instruction manuals, sold together as a unit, for the management and tracking of computer software packages;

VHD

computer software and instruction manuals, sold together as a unit, for the management, tracking and resolution of technical-support requests;

VIRTUAL HELP DESK

computer software and instruction manuals, sold together as a unit, for the management, tracking and resolution of support inquiries and requests for help;

VIRTUAL HELP DESK

computer software and instruction manuals, sold together as a unit, for the management, tracking and resolution of support inquiries and requests for help;