DIGITAL SYSTEMS INTERNATIONAL, INC.

ADAPTS

computer telephone integration software for coordinating and delivering information stored or dynamically created in conjunction with delivery of a telephone call or occurrence of other information processing or delivery events used in the fields of telecommunications and computer network user work flow control;ADAPTS;

AGENT DIRECTOR

computer software for use in the electronic transmission of voice, telephone, facsimile, video and data signals by call centers to allocate agents to activities, and instruction manuals sold as a unit therewith; computer software for use in arranging the flow of work among operators of a telephone system, and instruction manuals sold as a unit therewith;AGENT;

ANALYST

computer software programs for use in telecommunications which utilize graphical user interface tools to provide system statistics and advanced reporting data regarding call center performance; and computer software programs and manuals therefor sold as a unit for use in telecommunications which utilize graphical user interface tools to provide system statistics and advanced reporting data regarding call center performance;

ARES

computer software for use in telecommunications to allow call centers to develop call scripts for use by agents during telephone campaigns;

AUTOMATIC WORK DISTRIBUTOR

computer programs and manuals therefor sold as a unit for use in telecommunications;

BLACKJACK

modem couplers for computer hardware and instructional manuals, sold as a unit;

CALL CENTER REPORTER

computer programs and user manuals therefor sold as a unit for use in telecommunications;

CALL GUIDES

computer programs and manuals therefor sold as a unit for use in telecommunications;

CAMPAIGN REPORTER

computer programs for use in telecommunications and instruction manuals therefor, sold as a unit;REPORTER;

COACH

computer software programs for use by call centers in telecommunications to allow call center supervisors to observe and record data and voice communications of call center agents during telephone campaigns of call centers to facilitate training and management by call center supervisors of call center agents; and computer software programs and manuals therefor sold as a unit for use by call centers in telecommunications to allow call center supervisors to observe and record data and voice communications of call center agents during telephone campaigns of call centers to facilitate training and management by call center supervisors of call center agents;

EXPERT SCHEDULING

computers for use in telecommunications, computer software for use in telecommunications by call centers to allocate agents to activites, and instruction manuals sold as a unit therewith, computers and computer software, both for use in arranging the flow of work among operators of a telephone system and among users of a computer network, and instruction manuals sold as a unit therewith;SCHEDULING;

FAXTIPS

FAX TIPS;technical and product support consulting services in the field of computer software and hardware used in connection with telecommunications;

INFOMANAGER

computer software programs for use in telecommunications which utilize graphical user interface tools to move, consolidate, manipulate and manage customer, prospect, and company information within a data system; and computer software programs and manuals therefor sold as a unit for use in telecommunications which utilize graphical user interface tools;INFORMATION MANAGER;

INTELLIGENT CALL MANAGEMENT

computer hardware and computer software for use in the field of integrated telecommunications; and computer hardware and computer software for accessing, manipulation and retrieval of data in the field of telecommunications;

INTELLIGENT DIALING

MULTILINE TELEPHONE MANAGEMENT UNITS AND MANUALS THEREFOR, SOLD AS A UNIT;

INTELLIGENT DIALING

multiline telephone management units and manuals therefor, sold as a unit;

KNOWLEDGE SERVER

computer programs and program user manuals sold as a unit for use in telecommunications applications;SERVER;

KNOWLEDGE WORKER TOOL KIT

computer programs and program user manuals sold as a unit for use in telecommunication applications;TOOL KIT;

ONESWITCH

computers for use in telecommunications, and computer software for use in telecommunications for processing inbound and outbound telephone calls and instruction manuals sold as a unit therewith;1 SWITCH;

PAY FOR PERFORMANCE

BILLING SERVICES;

PERSON TO PERSON

computer programs for use in telecommunications and manuals therefor, sold as a unit;

READY TIME SERVER

computers for use in telecommunications, computer software for use in telecommunications by call centers to allocate agents to activities, and instruction manuals sold as a unit therewith, computers and computer software, both for use in arranging the flow of work among operators of a telephone system and among users of a computer network, and instruction manuals sold as a unit therewith;SERVER;

ROQ - RETURN ON QUALITY

computer software programs used to improve the methodology of call center agent selection, training and performance, and computer software programs and manuals therefor sold as a unit for use in improving the methodology of call center agent selection, training and performance;

SEARCHLINK

PROVIDING ACCESS TO A COMPUTER DATABASE WHICH COVERS A VARIETY OF FIELDS;

STRATAGENT

computer program for generating a graphical user interface on a display screen used in telecommunications;

SUPER AGENT

computers for use in telecommunications, computer software for generating graphic user interfaces used in telecommunications and instruction manuals sold as a unit therewith, computers and computer software, both for use in arranging the flow of work among operators of a telephone system and among users of a computer network, and instruction manuals sold as a unit therewith;

V

multiline telephone management units;V;

VOICELINK

MULTILINE TELEPHONE MANAGEMENT UNITS;VOICE LINK;

VOICELINK APPLICATION SOFTWARE FOR TELESERVICING

computer programs and program user manuals sold as a unit for use in telecommunication applications;VOICE LINK APPLICATION SOFT WARE FOR TELE SERVICING;APPLICATION SOFTWARE FOR TELESERVICING;

VOICELINK INFORMATION ACCESS

computer programs and program user manuals sold as a unit for use in telecommunication applications;VOICE LINK INFORMATION ACCESS;

VOICEWARE

computer hardware and computer software for integrated telecommunications; computer hardware and computer software for accessing, manipulation, and retrieval of data;Voice - Software;