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CHAT ROOM or CHAT ROOMS
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Technical Examples
- A customer is transferred from a first Internet chat session on a first server to a second Internet chat session on a second server without the customer having to take any action whatsoever. The second server may be the same server as the first server or may be different from the first server and may be physically located in another city, state, country, or continent. When the need arises to transfer a customer chat to another agent (who may be on another server) the agent requests a transfer and a list of available chat sessions is provided (300) to the agent. If the agent requests a transfer of the customer to one of those available chat sessions then a determination (310) is made as to whether the proposed transfer is permitted. If the transfer is permitted and initiated by the agent, the agent's computer sends all the transfer information as well as a transfer command to the customers browser. The command sent activates a mini-application residing on the customer's browser that seamlessly connects the customer to a new URL for a second chat session. Further, when the transfer is initiated, all or a portion of the information, including documentation, from the first chat session is simultaneously transferred to the second chat session.
- A method of chat messaging can include, establishing communication links with at least a first and a second participant for exchanging chat messages through a chat engine. A state change can be detected for the first participant. An alternate communication channel and an alternate communication channel address can be determined from a user profile of the first participant. While maintaining the communication link with the second participant, a different communication link can be established using the alternative communication channel and the alternative communication channel address. The first participant and the second participant can be communicatively linked subsequent to establishing the connection through the chat engine.
- A chat interface allowing a user to exchange haptic chat messages with other users in a chat session over a computer network. A chat interface can be displayed by a local computer and receives input data from a user of the local computer, such as text characters or speech input. The input data provides an outgoing chat message that can include sent force information. The outgoing chat message is sent to a remote computer that is connected to the local host computer via a computer network. The remote computer can display a chat interface and output a haptic sensation to a user of the remote computer based at least in part on the force information in the outgoing chat message. An incoming message from the remote computer can also be received at the chat interface, which may also include received force information. The incoming chat message is displayed on a display device to the user of the local computer. A haptic sensation can be output to the user of the local computer using a haptic device coupled to the local computer, where the haptic sensation is based at least in part on the received force information received from the remote computer.
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