COMPUTER TELEPHONY CALL CENTER

Brand	Owner	Address	Description
INTELLIAGENT	ALTURA COMMUNICATION SOLUTIONS	1335 South Acacia Avenue Fullerton CA 92831	computer and telephony call center operating software for client personal computers and network servers;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

An allocation component allocates its received calls among a plurality of telephony systems including a first telephony system and a second telephony system. A first routing protocol (RP) component distributes those of the calls allocated to the first telephony system among a first plurality of call center sites. A second RP component distributes those of the calls allocated to the second telephony system among a second plurality of call center sites. A load-balancing Interactive Voice Response (IVR) system dynamically distributes its received calls between the plurality of telephony systems based on agent availability data associated with the first and second plurality of call center sites and the second plurality of call center sites. A primary IVR receives a plurality of calls and routes a first percentage thereof to the allocation component and a second percentage thereof to the load-balancing IVR system.