CALL CENTER MANAGEMENT SOFTWARE

Brand	Owner (click to sort)	Address	Description
CALL BOX	Century Interactive Company, LC	6060 North Central Expressway Ste 101 DALLAS TX 75206	Call center management software;In the statement, line 1, INTERACTIVE, L.C. (Texas Corporation) should be deleted, and Interactive Company, LC (Texas Limited Liability Company) should be inserted.;CALL;
CALL CENTER MANAGER	CALL CENTER INNOVATIONS	9730 SW ELROSE ST TIGARD OR 97224	CALL CENTER MANAGEMENT SOFTWARE AND AGENT SOFTWARE FOR PROVIDING MANAGEMENT OF TELEPHONE CALLS THROUGH LOCAL AND WIDE AREA NETWORKS;
INTELLICENTER	ALTURA COMMUNICATION SOLUTIONS	1335 South Acacia Avenue Fullerton CA 92831	call center management software and agent software for providing management of telephone calls through local and wide area networks;INTELLIGENT CENTER;
INTELLICENTER	ALTURA COMMUNICATION SOLUTIONS	1335 South Acacia Avenue Fullerton CA 92831	call center management software and agent software for providing management of telephone calls through local and wide area networks;INTELLI CENTER; INTELLIGENCE CENTER;
INTELLIQ	FUJITSU BUSINESS COMMUNICATION SYSTEMS,INC.	3190 Miraloma Avenue Anaheim CA 92806	call center management software and agent software for providing management of telephone calls through local and wide area networks;INTELLIGENT IQ;
	Where the owner name is not linked, that owner no longer owns the brand

Technical Examples

A table driven call management system for an organization having a plurality of departments and agent. The call management system is capable of supporting local and remote agents each of which can have the same degree of access to the organization's information. Calls are received by the call management system and handled according to a table describing a department in the organization. If an agent for the department is available according to the table, the call is transferred to the agent, either local or remote. If the agent is not available, the call is transferred to another department according to an entry in the table. If no department has an agent available to take the call, a caller message is recording in a department mailbox or a default mail box or the call is transferred to an available operator. Call management software is object oriented having only two objects, a call manager object and an array of call objects, each call object including a department table with which the call is currently associated. The software is flexible so that the department tables can be tailored to the organization and the handling policy can be easily changed. To implement the system only the department tables describing the organization's structure and the voice menus need to be entered into the call management system. The call management system eliminates the need for a separate telephone system for the organization and any private switch. A plurality of computers in the organization can function as a distributed call management system.